NewCityVIP Terms and Conditions — Complete Guide

The NewCityVIP Terms & Conditions ("Terms") constitute a legally binding agreement between the NewCityVIP platform ("Platform") and all registered users ("User" or "Player"). By accessing, browsing, or creating an account on the Platform, you are deemed to have read, understood, and accepted these Terms.

These Terms should always be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form an integral part of this agreement. NewCityVIP reserves the right to amend or update these Terms at any time, and any changes will be published as a notice on the platform.

If any part of these Terms is unclear, please reach out to our 24/7 support team. We are fully equipped to assist you.

To create an account on NewCityVIP, you must meet the following eligibility requirements. You are not permitted to register or use an account if any of these conditions are not met:

• You must be at least 18 years of age at the time of registration.
• You must provide accurate and truthful personal information.
• Each individual may only create one account.
• Sharing or transferring your account to another person is strictly prohibited.
• You must register from a region where online gaming is legally permitted.

As part of its KYC (Know Your Customer) verification process, NewCityVIP may request identity documents from you at any time. Withdrawals may be delayed if verification has not been completed. It is the user's responsibility to provide accurate information.

Deposits on NewCityVIP can be made via mobile banking and digital wallets. Funds are generally credited instantly, though minor delays may occasionally occur due to banking processing times.

• All deposits must be made in Bangladeshi Taka (BDT).
• No additional charges apply for deposits.
• All deposited funds must come from a payment method that is approved and in your own name.
• Deposits from third-party accounts are not accepted.
• The minimum deposit amount may vary depending on the payment method used.

NewCityVIP reserves the right to investigate suspicious transactions. Under our anti-money laundering policy, any transaction may be placed on hold or subjected to investigation, and additional documentation may be requested.

The following rules apply to all withdrawals from NewCityVIP. For any withdrawal-related queries, please contact our support team.

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals may take between 1 and 24 hours to process.
• Withdrawals will be delayed if KYC verification has not been completed.
• If you have an active bonus, you must meet the wagering requirements before making a withdrawal.
• A minimum withdrawal amount applies.

NewCityVIP offers a range of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which are clearly communicated at the time of the offer. Claiming a bonus constitutes acceptance of all applicable terms.

• Bonus funds may not be withdrawn until the wagering requirements have been fulfilled.
• Each bonus has a set expiry date — any unused bonus will be forfeited once it expires.
• Multiple bonuses may not be used in combination at the same time.
• A maximum withdrawal limit applies to no-deposit bonuses.
• Withdrawing before bonus conditions are met may result in the bonus and any associated winnings being forfeited.
• Only one bonus claim is permitted per household or IP address.

NewCityVIP reserves the right to modify, suspend, or cancel any bonus offer at any time. Bonus abuse may result in account suspension, and any associated winnings will be forfeited.

All games on NewCityVIP use an independently verified RNG (Random Number Generator) system, ensuring that every game outcome is entirely random and cannot be manipulated by anyone.

• In the event of a dispute over game outcomes, the platform's log records will be considered final.
• If a game is cancelled due to a technical error, all stakes will be refunded.
• Winnings obtained by exploiting software or system errors will not be paid out.
• The RTP (Return to Player) information for each game is listed on its game page.

The following activities are strictly prohibited on the NewCityVIP platform. Violations may result in permanent account closure and potential legal action:

• Money laundering or conducting any unlawful financial activity.
• Creating or operating multiple accounts.
• Bonus abuse or bonus hunting.
• Intentionally exploiting software bugs or system errors for gain.
• Using automated bots or software to play games.
• Harassing or engaging in inappropriate conduct toward other players.
• Attempting to pass verification using a false identity or forged documents.
• Operating an account on behalf of a minor.

NewCityVIP believes gaming should be purely for entertainment. We encourage all users to play responsibly and provide the tools needed to help them do so.

• Deposit Limit — Set a daily, weekly, or monthly cap on your deposits.
• Self-Exclusion — an option to suspend your account for a set period of time.
• Cooling-off period — the option to take a temporary break from gaming.
• Reality Check — Regular session time reminders.
• Loss Limit — Set a maximum loss threshold within a defined period.

If you notice any signs of problem gambling, seek professional help immediately. Further information and support resources are available on our Responsible Gaming page.

NewCityVIP takes the protection of your personal data seriously. We secure all information using 256-bit SSL encryption, and your data is never sold to third parties.

• Your personal information is used solely for service delivery and legal compliance purposes.
• All documents collected during the KYC process are stored on secure servers.
• You may request to view or delete your personal data at any time.
• Full details on how your data is used can be found in our Privacy Policy.

NewCityVIP reserves the right to suspend or close accounts without prior notice in the following circumstances:

• Any violation of these Terms & Conditions.
• Providing false or inaccurate information.
• Suspicious or fraudulent activity.
• Operating multiple accounts.
• Failure or refusal to complete KYC verification.
• If the account has been inactive for an extended period.

Any valid balance remaining at the time of account closure will be returned in accordance with our policies. However, bonus funds and any winnings obtained through a breach of terms will be forfeited.

You can close your account at any time by contacting our support team.

NewCityVIP is not liable for the following:

• Game interruptions caused by loss of internet connection.
• Losses caused by third-party software or hardware failures.
• Unexpected technical errors or server downtime.
• Issues with the user's own device or network.
• Not winning the expected returns from gaming.

However, if a game is interrupted due to a technical error, the stake for that round will be refunded. NewCityVIP is committed to providing fair and transparent resolutions at all times.

NewCityVIP reserves the right to update or modify these Terms & Conditions at any time. Users will be notified in advance of any significant changes. Continued use of the platform following any changes constitutes acceptance of the updated terms.

The date of the latest update will always be shown at the top of this page. We recommend checking this page regularly. If you have any questions about a change, please contact our support team.