NewCityVIP's Privacy Policy

Welcome to NewCityVIP. This Privacy Policy explains how we collect, use, and protect your personal information. By using our platform, you are considered to have agreed to this policy. We encourage you to read it carefully in full.

Your privacy matters deeply to us. NewCityVIP follows international-standard technology and processes to protect every user's data. Our goal is to provide you with a safe, transparent, and trustworthy gaming environment where you can play with complete peace of mind.

NewCityVIP collects your information through various touchpoints — from registration through every stage of platform use. We only collect data that is strictly necessary to provide our services.

Information collected at registration:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Address and country.
• Username and password (stored in encrypted form).

Information collected during platform use:

• IP address and device information.
• Browser type and operating system.
• Login time and session information.
• Gaming history and transaction records.
• Navigation patterns on the platform.

Information collected for KYC verification:

• Government-issued ID (National ID card, passport, or driving license).
• Utility bill or bank statement as proof of address.
• A selfie or live photo may be required.

NewCityVIP uses collected data for specific, transparent purposes only. Your information is never used for anything unauthorized. All purposes are clearly outlined below:

NewCityVIP uses your information to improve our services, detect suspicious activity, send relevant offers and bonuses, and meet legal obligations. Your data is never used for marketing purposes without your consent.

Your information is securely retained for defined periods. Retention duration depends on the type of data and applicable legal requirements.

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for a minimum of 5 years as required by law.
• KYC Documents: Retained for up to 7 years after verification.
• Log files: Automatically deleted after 90 days.
• Cookie data: Cleared when it reaches its expiry date or when the browser is closed.
• General account data: Deleted within 30 days of closure.

All stored data is kept encrypted on secure servers. Firewalls and multi-layer security measures are in place to prevent unauthorized access.

NewCityVIP does not sell your personal information to third parties. However, limited data may be shared in specific circumstances:

• Payment Processor: Limited financial information is shared solely to process transactions.
• Game Software Provider: Information required to operate games.
• Legal Authorities: Mandatory disclosure of information under a legal order or investigation.
• Fraud Prevention Agency: For verifying suspicious activity.
• Cloud Service Provider: For data storage and backup purposes.

In all of the above cases, third parties are required to comply with our privacy standards and may only use the data received for its specified purpose.

NewCityVIP uses cookies on its website. Cookies are small text files stored in your browser that make your visits smoother and more personalized.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and site security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: To analyze site speed and usage patterns.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytics Cookies: To collect statistics for improving service quality.

You can disable non-essential cookies at any time through your browser settings. Keep in mind that doing so may limit certain features on the site.

NewCityVIP employs industry-leading security technology to protect your data. Our security infrastructure operates across multiple layers, so if one layer is ever compromised, the others continue to keep your information safe.

• All data transfers secured with 256-bit SSL/TLS encryption.
• Two-Factor Authentication (2FA) available.
• Automatic session timeout after inactivity.
• Regular security audits and penetration testing.
• DDoS Protection & Firewall System.
• Instant alerts for suspicious login attempts.
• Password hashing and salting technology.
• 24/7 security monitoring team.

As a NewCityVIP user, you have several important rights over your own data. We fully respect and uphold each of these rights.

• Access: You may request access to your stored information at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Portability: You can receive your data in a machine-readable format.
• Right to Restrict Processing: You may restrict the use of your data for certain activities.
• Right to Object: You may object to the processing of your data for specific purposes.
• Withdrawal of Consent: You may withdraw your consent at any time.

To exercise any of these rights, please contact our support team. We generally process requests within 30 business days.

In compliance with international financial regulations and anti-money laundering laws, NewCityVIP verifies the identity of all users. This KYC (Know Your Customer) process keeps your account secure and helps prevent fraud.

Documents collected during the KYC process are stored with the utmost care. Only authorized personnel with verification clearance can access this information. KYC documents are never shared with third parties, except when required by a lawful order from a legal authority.

NewCityVIP is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration, and KYC documents may be requested if there is any doubt.

If any information belonging to a minor is collected inadvertently, it will be deleted immediately upon discovery and the associated account will be closed. If a parent or guardian believes their child has registered on this platform, please contact our support team.

NewCityVIP reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes in advance via email or an on-platform notice.

• Minor changes: The website will be updated accordingly.
• Major changes: You will be notified via email and platform notices.
• The date of any changes will always be noted at the top of the policy.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. Our dedicated Privacy Team is always ready to assist you.

We typically respond within 24-48 hours. For urgent privacy matters, immediate assistance is available via live chat.